Practice Policies

Phone calls to doctors

Doctors in this practice may be contacted by telephone during surgery hours. When doctors are with other patients, messages will be taken and the doctor will return the call as soon as possible, unless there is a medical emergency.

 

Pathology results

EBMG has an on-site pathology collection centre (Melbourne Pathology) for your convenience.

Pathology results are best given by a follow-up consultation.

However, with prior arrangement with the doctor, some of the more ‘routine’ test results can be obtained by phoning the nurse at the surgery on 9579 2077 between 2.00pm and 3.00pm, Monday to Friday.

Script and referral requests

Patients may request prescriptions only for long term medications. There should be 24 hours notice given. If a patient has not been seen for at least 3 months, then the receptionist will suggest an appointment with the doctor.

Referral requests follow a similar procedure. A referral will only be given without a consultation when it is for a routine specialist review.

Home visits

Home visits are available to regular patients of the practice whose condition prevents them from attending the surgery. Patients must live within a 5 km radius of the clinic. When possible, phone the clinic first thing in the morning to arrange a home visit.

Computerised reminder system

With your consent, the clinic can remind you by letter or SMS when a planned clinical test or consultation is due.

After hours and emergencies

This practice provides 24 hour care for patients of the practice. A doctor can be contacted after hours by phoning 9579-2077. A recorded message will direct you to phone the locum service on 13 74 25.

The clinic’s telephone number and locum number are displayed on the front door of the surgery.

In an emergency please call an ambulance on ‘000’ or attend the nearest Accident & Emergency Centre (Monash Medical Centre – Clayton or Sandringham Hospital).

Appointments and Fees

APPOINTMENTS

Appointments may be made in person or by phoning 9579-2077 during practice hours. Appointments can also be made via our website by clicking the book an appointment box below.

EastBentleighMedicalGroup.

Longer consultation times can be arranged if required. Please advise the receptionist if this is needed, e.g. for the following:

  • Complicated or multiple problems
  • When lengthy counselling can be anticipated
  • Insurance or pre-employment medicals
  • 6 week post natal check
  • PAP smear test
  • Procedures, e.g. excision of a skin lesion.

CONSULTATION FEES

Children UNDER 16 are bulk-billed Monday to Friday

Pensioners and health care card holders are bulk-billed on presentation of their pension cards along with their Medicare cards ,

All other patients will be given an account at the end of a consultation. Fees are less than those recommended by the Australian Medical Association. We encourage you to make enquiries with our receptionists about our fees.

Please note that if fees are not paid at the time of the consultation, a modest accounting fee will be applied. We accept cash, cheques, EFTPOS and major credit cards.

Bulk Billing is not available on weekends or public holidays (except in special
circumstances).